I'm pretty ticked off at the Blazers right now and I don't know whether to write a letter or just vent here. I have no idea who was responsible for the mix-up so I wouldn't know where to direct my complaint, though I suppose I could start with my rep.
I went at my appointed time to Select A Seat today. I wasn't expecting anything wonderful as it was the last day (I have no seniority). I went just to see if I could move closer to center court even if it meant going further up or possibly upgrading. I went to my current section and there was nothing, so I started walking around the arena. Every seat I looked at (they have letter sized tags on the available ones) was Full Season. (I have half). Finally as I was only a couple of sections away from where I started I found a rep. He said, "Oh, we've taken off all the Half Season tags. We were supposed to be through with the half-seasons. Are you here at the right time?" Yes, I showed him my appointment. So he told me to go back down to check-out and they "might be able to pull up something on their computer."
I was in the 300s so started looking for a way down. Came to one escalator. It was on "up." Found a set of stairs, walked down to main level, door was locked. Went back up to 300 level. Next escalator was on "up". I was too leery to try another set of stairs because I was breathing pretty hard and didn't want to have a heart attack as I was yet again climbing back up to the 300 level if that door was locked. How long till they found me?? Finally after a good half circuit of the arena I found a down escalator but it was another half circuit on the main level to take me to check out. By this time I was dripping with perspiration, breathing hard, and thinking I was either going to have a heart attack or stroke. (OK, I'm out of shape, but I can walk a mile or so without gasping for breath). No, they couldn't find anything on their computer and the woman commented "I didn't think they were scheduling half seasons now." Someone was going to be bringing by a list of half-season seats if I wanted to wait. So I stood around (still dripping, but breathing easier) for 10 or 15 minutes. The list appeared. First woman handed me off to a second who started going over the list and comparing it to a seating chart. Her phone rang, she handed me off to a third. For the third time I had to explain where I was sitting now and what I was looking for. She found me some seats that I thought might work, but the 2nd woman had reappeared and pointed out that those were only full season seats. There were some decent upgraded seats, but they were twice as much as I'm paying now and even though I hope to get reimbursed more often for the 2nd seat I just couldn't do it.
So after all that I left with the same seats I'd gone in with which didn't surprise me. But the screw up of pulling the half-season tags off the seats while there were still half-season people scheduled really ticked me off. (I know of at least two other sets of people who had the same problem as mine, plus we weren't even the last group scheduled.)
They've repriced some of their seating, adding a couple of new "colors". I wonder if they grandfathered in people who kept the same seats or if they have to pay the newly upgraded price even though the seats are the same and the old color still exists. I knew they had raised the prices of some sections, but I hadn't heard that that they'd carved some new (more expensive) sections out of existing ones. Gotta wring out as much money as you can while the Blazers are a hot ticket, I guess.